Declined status indicates that the cashback has been declined by our merchant partner, most likely because they’ve already funded an offer in this transaction. We’ll send you a push notification when a transaction is declined, and you can see the status of your transactions in the savings screen within the app. If you believe the transaction shouldn’t have been declined, then you can appeal by swiping left on the declined transaction. Please be sure to attach your itemized bill to the appeal. Our customer service team will then thoroughly investigate the matter for you.