The most likely reason is that you don’t have notifications enabled for the mimojo app – please make sure transaction notifications are enabled (in Notifications & Permissions within My Account) because we really need to notify you about important things such as our payday payments to you! If you’re not using your phone to pay (Apple Pay, Samsung Pay, Google Pay etc.) then there’s a chance you may not get timely notifications. It all depends on the card you’re using, and the bank associated with the outlet. But we’ll still be able to alert you once your cashback is approved.